At Sea Street Soap Works, LLC, your satisfaction is always guaranteed. We know it's sometimes necessary to return an item.
We want to make it easy to return an eligible return item to us.
Returns By Mail
- Place a copy of your order in the return box. If you do not have a copy, please include a letter stating
the item you are returning and why. Include your name, address and phone number so that we may
properly process your return.
- Call us so that we know a return is on its way. Our number is 1-618-222-0705.
- Mail the return using the carrier of your choice to our address:
Sea Street Soap Works, LLC
Catherine Shurtleff
605 East C Street
Belleville, IL 62220
- Return shipping fees are not reimbursable.
- Import/Export duties and taxes are not reimbursable.
- All returns must be made within 2 weeks of receipt of order.
Products Eligible for Return
We are unable to accept returns on any cosmetic ingredient, fragrance/essential oil, candle wax, candle colors and candle wicks as once it leaves our possession we cannot guarantee it’s purity. Products that have been closed out or purchased on sale are not eligible for return.